Please read our returns policy on this page for more information should there be any reason or need to return your purchase to us.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. This return policy is valid for purchases via our website - www.saferoptics.com. If you have purchased our products from a reseller / retailer, please contact the reseller regarding their return options.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org or send a message to our Customer Support. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom made products (such as made-to-order prescription lenses or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will issue an exchange voucher to offset the purchased price.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Need any help?
Get in touch with us via email: firstname.lastname@example.org.